4 Reasons to Visit a Repair Shop in Person Rather than Calling in for a Quote

Whether your car has a small dent or has sustained serious cosmetic damage, you want to make sure that you hire the right team for the repair work. At K&W Panel Beaters Perth, we regularly receive calls from potential customers who are planning to have their vehicle repaired and are looking for a quote. We’re happy to do our best to oblige in this situation, but we believe there is no substitute for bringing in your vehicle so that our specialists can have a first-hand look.

In this post, we’ll look at four key reasons to visit our repair shop rather than just calling in:  

  1. Nothing beats the accuracy of an in-person assessment.

This applies to virtually any type of specialised repair work, and accident recovery and restoration is certainly no exception. One of the main problems with calling in is that we’ll only have your       description to work from when trying to provide a quote. In a simple and straightforward case, the vehicle owner’s description may be enough. But nothing compares to an in-person assessment.

When you actually stop into the shop, our assessor can give your car a thorough examination. This person will have a first-hand view of the damage, and they will be in a much better position to determine how much work is really involved in carrying out repairs. As a result, the quote will be more detailed and involve considerably less guesswork.  

  1. Visiting in person will tell you a lot about the quality of work you’ll receive.

Any repair shop – regardless of the quality of their work – can get their business listed with online directories, phone books, etc. But the mere fact that they’re listed doesn’t mean they’re reliable. When you actually stop into the shop, you’ll get an up-close view of the types of vehicles they’re currently working on, along with the equipment they’re using. If the shop includes state-of-the-art machinery, well-maintained tools and quality materials, then you can proceed with confidence. And that’s precisely what you’ll find when you stop into K&W Panel Beaters.

  1. Visiting in person allows you to perform your own assessment.

You may be sending your car in for a repair assessment, but visiting the shop yourself also allows you to assess the service providers. The top repair shops hire qualified staff who are well-trained to offer the highest level of professionalism. At K&W Panel Beaters, one of the first things you’ll notice is that our employees take pride in their work.  

  1. You may meet other customers during an in-person visit.

You can learn a great deal about a garage by watching the other customers who are also on site. In particular, look for customers who appear to have come to the shop for a second or third time. Are they well-composed or at their wit’s end? If they seem to be losing patience regarding the delivery of their vehicle, or if they’re surprised about the final invoice amount, then you may want to take your business elsewhere. You won’t glean details like this when calling in for a quote.  

Our repair shop is located in Osborne Park. If you’re thinking of stopping by, you’ll find more specific location information on our contact page. And don’t hesitate to call us on (08) 9242-4636 for directions.